What types of linen products do you offer for hire?

We currently offer 9 different colours and patterns in French Flax linen: Natural White, Oatmeal, Grey Gum, Forest Green, Oatmeal Gingham, Wattle Gingham, Olive Gingham, Rust Pinstripe and Bluestone Pinstripe. We have 3 colours available in our Durable Tablecloths: Natural White, Grey Gum, and Oatmeal.

How do I reserve linen for my event?

You can request to book your event napery through our Contact page. We recommend booking your linen well in advance to ensure availability for your desired event date.

Do you offer delivery and pickup services?

Yes, we provide delivery and pickup services for your convenience. Delivery charges may apply based on your location within South West Victoria.

Can I rent linens for events outside of Victoria, Australia?

Currently, our services are primarily available in South West Victoria, Australia. If you have an event outside this area, please contact us, and we will do our best to accommodate your request.

How do I determine the right linen sizes for my tables and chairs?

We offer guidance and assistance in determining the appropriate linen sizes for your specific tables and chairs. Please provide us with the details of your event (including number of people attending), and we'll recommend suitable options.

Is there a minimum order requirement for linen hire?

Yes, we have a minimum order requirement for linen hire of 50 guests. However, specific minimum order may vary depending on the items you need. Contact us for more information.

Can I make changes to my order after it's been placed?

We understand that event plans can change. We allow modifications to your order, subject to availability, up to a certain period before your event date. Please contact us as soon as possible to discuss any changes.

What is your cancellation policy?

Our cancellation policy varies depending on the timeframe before your event. Please refer to our terms and conditions in your Booking Confirmation email for detailed information regarding cancellations and refunds.

How far in advance should I book my linen for a wedding or event?

We recommend booking your linen as early as possible, especially for peak wedding and event seasons. Many clients book their linens several months in advance to secure their preferred choices.

Is a deposit required for linen hire?

Yes, we typically require a deposit when you place your order. This deposit is refundable and serves as a guarantee for the safe return of our linen items.

Are your products eco-friendly and sustainable?

Yes, our flax linen products are known for their sustainability. Linen is a natural and biodegradable fabric, and we take steps to minimise our environmental impact in our operations. Our Durable Tablecloths have been designed with textile engineers with a synthetic material that can withstand copious use and washing, so they don’t need to be replaced frequently.

How do I care for the linen during my event?

We provide care instructions with your linen order. Generally, linen should be kept dry and free from stains. If accidental spills occur, blot the area gently and contact us for guidance on stain removal.

What payment methods do you accept?

We currently accept direct debit payments via an invoice. Please refer to our payment terms in your Booking Email for details on payment schedules and options.

If you have any further questions or need additional information, please don't hesitate to get in touch with us. We're here to make your wedding or event a memorable and beautiful experience!

ELL Events Team x